Suggestions
Mathieu Roy
Employee, Client & Customer Service Delivery Expert. A Process And Continuous Improvement Inspired Leader Who Engages & Develops Teams to Excel At The Highest Levels.
Mathieu Roy, commonly known as Matt, is a dedicated professional known for driving efficiency and ensuring smooth employee and customer experiences.
With a background in Bachelor of Commerce, specializing in Business, Management, and Marketing from Laurentian University, Matt has a strong educational foundation.
He has held prominent roles such as Director of North Retail at Ontario Public Service, Director of Service Delivery at TTEC, Customer Experience Site Leader at Moneris, Site Director of Contact Centre Services at Millennium 1 Solutions, Director of Service Delivery at TeleTech, and Manager of Service Delivery at TeleTech.
Matt excels in leading change, implementing continuous improvement strategies through six sigma practices, and applying industry-leading best practices to enhance customer, employee experience, and shareholder value.
His visionary leadership style allows him to maintain a strategic overview while effectively managing day-to-day operations.
Matt's expertise lies in optimizing operations, driving efficiency, and creating seamless experiences for both employees and customers.
