Fredrik Klercker

Fredrik Af Klercker is a CX expert with a profound background in Operations, Customer Service Management, Sales & Marketing, and Go-to-Market processes.

With a strong focus on change and transformation in organizations, processes, and people, Fredrik is adept in Leadership, Digitilization, Customer Experience Management, Service Delivery, Sales, Compliance, and Risk Management.

He has led significant international Customer Experience Management Programs, driving innovation and redesigning business and customer processes to establish a customer-centric business model and ensure efficient management of customers to enhance Customer Satisfaction and operational efficiency.

Fredrik's specialties include Leadership, Change & Transformation, Digitilization, Compliance, Sales, Marketing, Customer Operations, CRM, Service Delivery, Billing, Marketing Automation, outsourcing partner management, and process improvement.

Throughout his career, Fredrik Af Klercker has held key positions in renowned organizations such as Director VMO & PI EMEA at COPC Inc., Head of Commercial and interim CEO at DIBS Payment Services AB, Head of Support & Service Delivery at DIBS Payment Services AB(publ), Director Global Customer Service at OpusCapita, Manager Performance Management at Tele2, Technical Customer Support Manager at Tele2, Production Manager at Sting Networks AB, Customer Care Manager at Spray Network AB, Customer Care Manager at Tiscali AB, CRM Manager Sweden at Nordea Bank AB, Telemarketing Manager at Nordea Bank AB, and Project Manager at Teleperformance Nordic.