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Mathias Matos-Kruck
Global Customer Experience at Zoetis Inc.
Mathias Matos-Kruck is a seasoned professional in customer experience, currently serving at Zoetis Inc. He has over 15 years of experience in developing strategies to enhance customer service, project management, and key performance indicators (KPIs). His background includes roles as VP of Client Success and Strategic Partnerships at Turnstil, and VP of Customer Success and Strategic Partnerships at Cxense, where he honed his skills in fostering communication and service delivery between customers and management.1
Matos-Kruck holds a Master's degree in Chinese Studies and German Literature and Linguistics from Freie Universität Berlin, and has studied Executive IT Management at Columbia University in New York City. He is fluent in English and German, with conversational skills in Spanish and Mandarin Chinese, which supports his ability to build relationships across diverse cultures.
