Mary Owen

Mary Owen is an experienced professional who has held key leadership positions in reputable companies such as Screwfix and Vodafone.

With a background in operations, contact centers, and retail management, Mary has demonstrated a versatile skill set and the ability to drive business growth.

As the Director of Operations & Contact Centre at Screwfix, Mary oversees strategic operations and customer service initiatives.

Prior to her current role, Mary served as the Director of Trade Counter Operations at Screwfix, showcasing her adaptability and expertise within the company.

During her tenure at Vodafone, Mary held various senior management positions, including Retail Divisional Head, Senior Retail Operations Manager, and Senior Manager for customer lifecycle management and telesales operations.

Her experience at Brake Bros Foodservice Ltd., Capita, and Thomas Cook has further enriched her knowledge in contact center management and operations.

Mary Owen's career reflects a strong focus on operational excellence, customer service, and team leadership, making her a valuable asset in the retail and telecommunications industries.