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Mary Owen
Director Of Operations & Contact Centre at Screwfix
Mary Owen is the Director of Operations & Contact Centre at Screwfix, a UK-based retailer of trade tools, accessories, and hardware products. She has been working in this role at Screwfix, which is part of Kingfisher plc, a large home improvement company. Mary's LinkedIn profile can be found under the username mary-owen-b2ab13122.
Professional Background
Mary Owen has extensive experience in the retail sector, particularly in operations and customer service roles. At Screwfix, she oversees the operations of the company's contact centre, which is a crucial part of the business's customer service strategy. Her role likely involves managing customer interactions, optimizing operational processes, and ensuring high standards of service delivery.
Company Context
Screwfix, where Mary works, is a significant player in the UK's home improvement and trade tools market. The company operates as a multi-channel retailer, offering products through its stores, contact centre, and online platforms. As part of Kingfisher plc, Screwfix benefits from being within a larger network of home improvement brands across Europe.
Mary Owen's position as Director of Operations & Contact Centre is integral to Screwfix's business model, which relies heavily on efficient operations and strong customer relationships to maintain its competitive edge in the market.
