Mary DeBisschop

Mary DeBisschop is a senior executive at Ipsos, a global market research and consulting firm. She currently holds the position of Senior Vice President and Chief Commercial Officer for Ipsos CX, which is the company's customer experience division.1

Professional Background

Mary has an extensive career in the market research and customer experience industry. Prior to her current role, she served as:

• Senior Vice President at Ipsos CX, heading the Eastern Division from February 2019 to March 20221
• Various leadership positions within Ipsos, including roles in the Loyalty division45

Education and Expertise

Mary DeBisschop is a graduate of Princeton University, where she earned a degree in Social Psychology. This educational background likely contributes to her expertise in understanding consumer behavior and customer experience.

Responsibilities and Contributions

In her role at Ipsos, Mary is involved in:

• Leading customer experience initiatives and strategies
• Speaking at webinars and events on topics such as:
  • Defending customer experience during economic uncertainty2
  • Measuring the return on investment (ROI) of Voice of Customer (VOC) programs4
• Contributing to thought leadership, including publications on text analytics tools for customer insights5

Mary is also active on professional social media, sharing insights and updates about Ipsos' work in market research and customer experience.3