University of Phoenix

Software Project Manager at Comcast Cable

Philadelphia, Pennsylvania, United States

Comcast Cable

Program Manager

Software Project Manager

- Provide Engineering Level Support for InLife Customer Premises Equipment- Manage, plan, track, and implement small projects or aspects of larger projects from initiation to completion- Ensure project completion according to timeline, budget, and specification- Work with vendors and team to establish and achieve goals- Coordinate the activities of a cross-functional team including exempt and non-exempt employees- Communicates project status with Project Manager and stakeholders.

Product Device Engineer

Managing fifteen support and project engineers both on and off shore.      Deployment Scheduling, Installation and Support of VOD Systems (Back office, Client, Streaming & Monetization).      Training of SeaChange Products to Customers & Support personnel.      Annual budgets and performance reviews.      Responsible for maintaining current released software, quarterly roll-ups, patches, etc.      Providing support for Trade Shows and Customer Demos. Manager, SQA      Managed eight SQA Test Engineers.     Responsible for ensuring highest quality software standards & practices being followed in SeaChange Fort Washington per TL9000 in an Agile environment.     Reviewed / Approved test plans on New projects.   Release Manager       Responsible for maintaining all code being released following TL9K process.       Build proper release kits, verify and maintain archives per TL9K spec.       Iron Mountain Escrow Management.Senior Product Support Engineer    Providing customer installation and support of:                 • Axiom Back Office / Streaming & UDB                  • VODlink Client (Nitro NOW)/ Media Merge & Tools / SeaDAC / VOD Gateway                 • TiVo / Cardio Systems                 • CATV / RF - Digital Headend troubleshooting    Providing setup & on-site support for Trade Shows and Customer Demos VODlink Deployment Manager   Planning, Scheduling, Installation, Training & Support of ITV VODlink Platform.   Providing customer support for ITV VODlink Systems, Trade Shows and Customer Demos.

SeaChange International

Manager II Customer & Sustaining Engineering

Directed a thirty-five-person organization with responsibility of four major functions: Guide  Services, Head-end Manufacturing, Field Engineering and Repair / Re-certification Lab. Manager, Guide Services (Network Operations Center)                                         Customer service and remote systems support of the WorldGate Interactive TV Guide Product.Manager, Field Engineering                                                                                            Customer Deployment planning, installation, configuration and support of WorldGate ITV Systems. Annual budgets and performance reviews.Manager, Application Engineering                                                                                Customer site surveys, design, preparation and engineering support for WorldGate ITV Systems.Manager, Head-end Manufacturing                                                                            Management of a three-shift twelve person-manufacturing department.   Responsible for 10 million in annual shipments of WorldGate ITV Systems   Management of 3 Supervisors and 25 employees across 3 shifts.   Annual budgets and performance reviews.Supervisor, Field Engineering                                                                                                Management of twenty-five Field Engineers.   Installation and remote customer support of WorldGate ITV Systems   Responsible for Scheduling and yearly budget.  Organizing for and attending approximately 13 trade shows yearly.  Training new Field Engineers.  Field Engineer                                                                                                Installation of UNIX Based Servers in a CATV Head-end providing WorldGate ITV Service.  CATV Head-end installations and configurations.  Cable set top installations.  Customer support and training.  RF Digital/Analog Head-end troubleshooting.

WorldGate Communications Inc.

Operations Manager

- Government / Commercial environment building Communication Satellites      Assembly and Soldering of Complex Circuit Boards working from drawings & parts list.       Black Box Assembly of Circuit Boards working in conjunction with DCAS/DPRO.      Trouble shooting and Repair of finished product both on and off the spacecraft.      Training of all new employees.   - Government environment building the AEGIS Radar System for the U.S. Navy      Automatic surface mount component pick and place assembly.      Parylene Deposition System operator (conformal coating).       Parallel seam sealer (Hermetic sealing).      Surface Mount Micro Electronic Assembly in a Class 10,000 Clean Room

Lockheed Martin

Micro Circuit Specialist

Manager, Manufacturing  - Microelectronics Assembly    Management of 25 employees.     Responsible for 1.5 Million in annual shipments.    Worked closely with Manufacturing Engineering on Continuous Process Improvement.    Production scheduling utilizing MRP II.    New Product Deployment Support.    Interfaced with all levels of management.    New customer training & demo of hybrid assemblies.Systems Analyst    Administration of an IBM System 36 Mainframe, Corporate System.    Administration of an Alpha Micro 100 Microframe, Engineering & Environmental Test.    Operations & support of all desktop personal computers.    Training of system operators and end users.

Marshall Baker