Mark Oxenham

Mark Oxenham is an IT professional with a strong background in Service Desk, ICT Infrastructure, Level 1 & 2 Service Management, and Outsourcing, showcasing a proven track record of accomplishments in driving service strategy and standardization of large-scale global IT operations.

With extensive hands-on experience in leading multimillion-dollar projects, Mark offers professional expertise and a diverse range of skills within Enterprise Service Delivery Management. He provides creative and innovative solutions for planning, architecture, deployment, and management of cost-effective business solutions aligned with client specifications.

Mark is fully proficient in designing, negotiating, transitioning, and implementing IT Technical Services and Service Delivery Models based on ITIL best practices. His expertise spans Workplace, Mobility, Cloud, Traditional Data Centre Services, Service Integration & Management, Desktop & Server Technologies, Service Desks, Service Management tools, and ITIL processes for Enterprise-wide IT support services.

As an experienced IT delivery manager, Mark excels in Service Level Management, implementing Continuous Service Improvement plans, Workforce, and Financial planning. Additionally, he possesses excellent Communication, Proposal Writing, Negotiation, and Presentation Skills to effectively communicate with stakeholders, clients, and team members.

Mark Oxenham pursued his studies at Sunderland and has held various roles in reputable organizations. He has served as an Ultra Trail Runner post his IT career. Mark's past roles include Project Officer at ITPS, IT Solution Consultant/Solution Lead at Hewlett Packard Enterprise, Solution Architect at Hewlett Packard Enterprise, UK Commercial Service Desk Leader at Electronic Data Systems, and Production Environment Manager at Electronic Data Systems.

Mark's tenure also includes positions such as Solution Architect/SME and UK Commercial Service Desk Operations Manager at Electronic Data Systems, reflecting his extensive experience and leadership in the IT industry.