Mark McKercher

Mark McKercher is a seasoned professional currently serving as the VP of Global Support at Sovos.1 With a background in customer experience and support, he has established himself as an innovator in Customer Care.1 His expertise extends beyond his current role, as he is also involved in various other capacities:

Professional Experience

Current Role::

• VP, Global Support at Sovos14

Previous Experience::

• Worked at prominent tech companies including Amazon, Google, and Roku4

Areas of Expertise

Mark McKercher specializes in:

• Customer Experience (CX)
• Employee Experience (EX)
• Artificial Intelligence (AI) in business contexts45

Additional Roles and Involvement

• President of the West Coast Chapter of an unspecified organization5
• Fractional CXO (Chief Experience Officer)2
• Consultant and AI Advisor2

Thought Leadership

Mark is active on LinkedIn, sharing insights on various professional topics:

• Customer experience and support strategies
• AI applications in business
• Career advice and workplace dynamics3

His posts often touch on trending topics in the tech and customer support industries, demonstrating his engagement with current business trends and technologies.45

Through his work and online presence, Mark McKercher appears to be a well-connected professional with a strong focus on improving customer experiences through innovative support strategies and the application of AI technologies.