Teresa Harwood is a highly skilled and experienced professional with over 15 years of experience managing programs and projects, creating customer experiences, and supervising multi-functional teams. Her major strengths include meeting planning and execution, communications, project management, quality assurance, contract management and negotiation, verbal and written presentations, process improvement, cost reduction, organization, and operations. Harwood's academic background in Landscape Architecture and Master of Business Administration (MBA) has honed her expertise in optimizing customer satisfaction, service delivery, and project management. Harwood's work experience includes managing programs that achieved a 96% customer satisfaction rating and 14% budget savings, saving $15M over 3 years by negotiating and implementing new hardware and software installations and maintenance contracts, and managing a $7.5M maintenance contract while implementing cost reduction initiatives resulting in over $100,000 savings.

Harwood's impressive work history reveals she is efficient and has the capacity to excel in managing Joint National Sales Meetings. She planned and controlled the logistics and budget for the 2012 Joint National Sales Meeting flawlessly while achieving customer satisfaction. Additionally, she managed the 2013 and 2014 Eye Care National Sales Meetings and recorded successes in meeting design, logistics, and budget. Harwood supported the City of Ft. Worth Hurricane Katrina Relief operations by managing and coordinating services provided by over 20 government agencies, which depicts her remarkable leadership qualities.

Harwood has extensive hands-on management and project experience, making her the go-to person for highly sensitive tasks. Her experience with contract negotiation allows her to navigate difficult conversations with business partners to ensure business retention and growth.