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Mark Erdman
Customer Care Advocate at Ascenda USA, Inc dba 24-7 Intouch
Mark Erdman is an experienced Customer Service Representative with a history of working in the information technology and services industry.
He is skilled in Avaya Products, Data Center, Workforce Management, Contact Centers, and Software as a Service (SaaS).
Mark Erdman holds an AA degree with a focus on Humanites and Business Administration from Pasadena City College.
His professional experience includes roles such as Customer Care Advocate at Ascenda USA, Inc dba 24-7 Intouch, Senior Enterprise Billing Specialist at Comcast, Solutions Operations Specialist at TeleTech, and Systems Administrator & Solutions Operations Specialist at TeleTech Holdings Inc.