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Mark Copeman
Director of Wingman MSP Marketing // Creator of Helpdesk Habits // Author of a trio of MSP books // IT conference speaker // Wannabe luxury hotel mystery shopper.
Mark Copeman is a director and shareholder of Wingman MSP Marketing, a company dedicated to helping Managed Service Providers (MSPs) and IT support businesses with their sales and marketing efforts.12
Background and Experience
Mark has over 13 years of experience working with hundreds of IT support and MSP organizations worldwide.3 He is a serial entrepreneur who joined Wingman as a partner in 2022.1 Prior to this, Mark founded and sold his share in Customer Thermometer, a 1-click customer satisfaction SaaS tool that gained popularity among MSPs.2
Expertise and Contributions
Mark is known for his expertise in:
- MSP marketing and sales strategies
- Customer experience in the IT industry
- Website optimization for MSPs
He is the author of "MSP Secrets Revealed" and "Helpdesk Habits," as well as the creator of the online customer service video program helpdeskhabits.com.15 Mark is also a regular speaker at industry conferences, where he often conducts live MSP website teardowns.1
Current Role
At Wingman MSP Marketing, Mark works alongside his business partner Dave Sutton to help MSPs start more conversations with prospects.4 The company provides a full-service marketing team dedicated to helping MSPs and vendors win more customers.1
Personal
Mark is married with two children and lives in the village of Bray, known for its high concentration of Michelin-starred restaurants. He enjoys cooking and running in his spare time.1
