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Marie Clune
Head of Customer Success at Armored Things
Professional Background
Marie Clune is an accomplished leader in the Customer Success field, known for her exceptional ability to foster relationships and provide outstanding service. Her career has been characterized by a consistent focus on customer satisfaction and account management, making her a natural fit for her current role as Head of Customer Success at Armored Things. In this leadership position, Marie leverages her extensive experience to guide her team in delivering value to clients and maintaining high levels of engagement and support throughout the customer journey.
Before joining Armored Things, Marie held several significant roles that further honed her skills and expertise. She served as an Enterprise Customer Success Manager at VergeSense, where she focused on enabling clients to maximize the value of their investments. Her strong project management skills were evident during her time at Proxy, where she not only handled customer success but also managed several key projects that improved client satisfaction.
In her earlier tenure at Condeco, Marie ascended from a Customer Success Manager to a Senior Customer Success Manager, showcasing her ability to adapt and excel in various customer-facing roles. Her prior experience as a Customer Success Manager - Americas at Pexip allowed her to deepen her understanding of the North American market while balancing the unique needs of her customers.
Marie’s journey began in the sales department, serving as an Account Executive at AvePoint, where her passion for customer service was ignited. She transitioned into maintenance renewal and account management roles at AvePoint, solidifying her foundational skills in account retention strategies and client relationship management. Throughout her career, her experiences in inside sales at The Branding Agency by Proforma and staffing consulting at Randstad USA have contributed to her well-rounded background, allowing Marie to build a unique perspective on customer needs and sales processes.
Education and Achievements
Marie's educational background complements her practical experience in the corporate world. Her academic achievements have equipped her with the knowledge and skills necessary to excel in her roles, particularly in customer success and account management.
With a deep commitment to continuous professional growth, Marie has attended various industry workshops and conferences, enhancing her expertise in customer success methodologies and account management strategies. Throughout her career, she has received numerous accolades for her performance, including recognition for surpassing customer retention targets and driving increases in customer satisfaction scores. These milestones speak to her dedication to her role and the respect she garners within the industry.
Notable Achievements
- Leadership in Customer Success: Marie has taken charge of customer success strategies at Armored Things, positioning the company to achieve higher customer satisfaction levels and improved client retention rates.
- Expertise in Account Management: Her diverse experience has shaped her into a proficient account manager, skilled at navigating complex client needs and ensuring that services meet those demands.
- Pilot Projects for Customer Engagement: During her tenure at Proxy, she initiated multiple pilot projects that successfully engaged clients, resulting in improved understanding and adoption of product features, ultimately leading to enhanced customer satisfaction.
- Recognized as a Top Performer: At Condeco, she was honored multiple times for her performance as a Senior Customer Success Manager, helping clients maximize the value of their solutions.
- Advocacy for Customer-Centric Culture: Marie has been an advocate for fostering a customer-centric culture in all organizations she’s worked with, understanding that the key to success lies in the strength of client relationships.
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