Hannah MacLeod

Professional Background

Hannah MacLeod is a seasoned professional in the realm of client success and business development, with a strong educational foundation in psychology. Currently serving as the Head of Client Success UK at Searchmetrics, she is dedicated to enhancing customer satisfaction and fostering lasting relationships. Her journey through various customer success and account management roles has equipped her with the skills to not only manage client expectations effectively but also to align strategic business initiatives that drive growth and deliver results.

Before her role at Searchmetrics, Hannah honed her expertise as a Senior Client Success Manager where she oversaw key accounts and implemented strategies to ensure optimal client engagement. Her ability to manage client portfolios directly contributed to improved client retention rates and overall satisfaction levels.

Prior to joining Searchmetrics, Hannah made significant contributions at Paymentsense as an Enterprise Customer Success Manager. Here, she played an essential role in the onboarding and ongoing support of enterprise-level clients, demonstrating her knack for adapting to customer needs and enhancing their user experience.

Her impressive career also includes a pivotal position as Head of Customer Success at Homeflow. In this capacity, she led a team focused on customer retention and loyalty, driving initiatives that solidified Homeflow's reputation in the competitive real estate market.

Hannah's earlier experience as a Business Growth Consultant at Swipii allowed her to blend her customer success skills with strategic business development. She focused on identifying growth opportunities that ultimately led to increased market penetration.

In the food delivery service industry, she served as a Senior Business Development Manager at Take Eat Easy, where her efforts enhanced operational efficiencies and client relations. Additionally, starting her career as a Client Experience Specialist at eFinancialCareers provided her insights into the finance sector's unique challenges and customer needs. She also laid the groundwork for her career at CRU as an Account Manager/Client Service Executive, where she developed her foundational skills in client service management.

Education and Achievements

Hannah MacLeod earned her Bachelor of Science (BSc) degree in Psychology from Oxford Brookes University, achieving a commendable 2:1 classification. This academic background has significantly contributed to her understanding of human behavior, which she has leveraged in client-facing roles throughout her career. Her psychology education not only enriches her approach to client interactions but also aids in developing empathetic, tailored strategies that resonate with clients' unique experiences and needs.

In addition to her strong educational credentials, Hannah's rich professional landscape demonstrates her dedication to continuous improvement and client advocacy. Her numerous roles across different sectors illustrate her adaptable nature and willingness to embrace new challenges. By prioritizing customer success and championing client needs, she has cultivated an impressive track record of achieving high levels of client satisfaction and loyalty.

Achievements

• Leadership in Client Success: As the Head of Client Success UK at Searchmetrics, Hannah has successfully guided her team to enhance client relationships and secure their ongoing loyalty.
• Cross-Industry Expertise: With experience spanning various industries from fintech to real estate, Hannah has developed a versatile skill set conducive to understanding diverse market needs and customer expectations.
• Strategic Growth Initiatives: In her previous roles, she has initiated and led projects that not only improved client retention rates but also boosted revenue through effective upselling strategies and proactive client engagement.
• Customer-Centric Advocacy: Hannah's passion for clients translates into actionable solutions that address their pain points, showcasing her commitment to delivering value and exceeding client expectations.
• Effective Team Leadership: Under her leadership, teams have achieved notable improvements in customer satisfaction scores and overall team performance by implementing best practices in customer success management.

Overall, Hannah MacLeod's impressive trajectory in the customer success domain, combined with her solid educational background, positions her as an influential leader and strategic thinker in the industry. Her ability to drive customer satisfaction through targeted strategies and her keen understanding of human behavior continue to inspire teams and clients alike.