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Marcus Santos
Regional Partner Director at ServiceNow – making the world of work, work better for people
Marcus Santos is a seasoned professional with 18 years of sales management experience in the high-tech industry, specializing in enterprise software business with a focus on direct sales to medium/large companies and indirect channels.
His expertise lies in hunting and managing installed bases of local, regional (Latam), and global customers in the high-tech industry, encompassing over 50,000 employees and revenues exceeding R$1 billion.
With a consultative approach and strong C-level relationships, Marcus thrives in sales opportunities related to IT infrastructure, monitoring, and security sectors.
He has a proven track record of leading cross-functional teams to drive new business opportunities, executing business plans to support end-to-end sales cycle management, and effectively managing forecasts and pipelines for partner and end-user opportunities.
Marcus is well-versed in public bidding and government opportunity management based on specific laws, and knowledgeable about various markets including financial, telecommunications, government, services, retail, manufacturing, mining, and energy & utilities.
His skills also extend to identifying, recruiting, and enabling business partners, as well as negotiating licensing contracts (proprietary, subscription, & SaaS models), software maintenance, contract renewals, technical support, and training services.
Marcus Santos is a results-oriented professional, having received prestigious awards such as the Novell President's Club for three consecutive years (2004-2006), Sales Champions of Excellence Award in 2011, and CA Technologies Compass Club in 2014.
In terms of education, Marcus pursued MBA degrees in Economic and Strategic Business Management at FGV - Fundação Getulio Vargas, and Marketing of Services at ESPM Escola Superior de Propaganda e Marketing, along with a College degree in Business Administration from Universidade Presbiteriana Mackenzie.
Throughout his career, Marcus Santos has held key roles in renowned organizations, including positions such as Sr. Alliances & Partner Manager at ServiceNow, Regional Partner Director at ServiceNow, LATAM Partner Account Manager at CA Technologies, Corporate Account Manager at Lexmark International, Inc., and various roles at Novell do Brasil, Fujitsu, and Amcham-Brasil.