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Manisha Marberry
Social Media & CXM Professional - Customer Success at Sprinklr - Top 100 Customer Success - Board of Directors, United Women in Business Foundation
Professional Background
Manisha Marberry is a highly accomplished Customer Success Director with over 13 years of dynamic experience in managing and nurturing client relationships across a variety of sectors. Currently serving at Sprinklr, a leading Customer Experience Management platform, Manisha excels in developing, planning, and executing impactful digital strategies tailored to her clients' unique business objectives. Her commitment to her clients' success ensures they leverage Sprinklr effectively to achieve measurable results.
In her role at Sprinklr, she has proven to be not only a talented account manager but also a passionate advocate for team growth and development. Manisha is actively involved in the Sprinklr Mentorship Program, where she dedicates her time to mentor several team members, thereby fostering a culture of collaboration and learning. Her leadership capabilities were recognized when she was internally selected as the Global Lead for the Success Internship Program, overseeing operations across eight regions.
Beyond her considerable achievements in account management, Manisha is equally passionate about philanthropic endeavors and women's empowerment initiatives. She has played a significant role in launching the SprinklrCares CSR initiative, demonstrating her commitment to giving back to the community. Additionally, she serves as the Co-Global Lead of the "We Care: Women ERG," promoting diversity and support within the workplace.
Education and Achievements
Manisha Marberry's educational background includes a Bachelor of Science in Psychology and Business Marketing from the University of Oregon. This academic foundation has equipped her with a unique understanding of human behavior and effective marketing strategies, which she effectively applies to her current role in customer success.
Her career at Sprinklr has been marked by several important positions, rising from Manager to Senior Manager and currently holding the position of Customer Success Director. Prior to her tenure at Sprinklr, Manisha demonstrated her expertise in account management at high-profile social media agencies and a startup environment. She has successfully worked with an impressive roster of clients, including notable names such as Microsoft, Macy's, Coca-Cola, Ford, JetBlue, and PepsiCo. Her experience spans various roles in customer service and brand ambassadorship, showcasing her adaptability and networking skills.
Achievements
Throughout her career, Manisha has not only been recognized for her exceptional client management skills but also for her commitment to empowering others. Some of her notable achievements include:
- Leading the Sprinklr Mentorship Program, fostering talent development within the organization.
- Serving as the Global Lead for the Success Internship Program, enhancing the learning experience for interns across multiple regions.
- Instrumental in launching the SprinklrCares CSR initiative, reflecting her commitment to corporate social responsibility.
- Active involvement in the United Women in Business Foundation as a Board member, working towards enhancing opportunities for women in the business sector.
Manisha's diverse experience also includes holding various marketing and account management roles, where she contributed to the growth and brand visibility of companies through innovative strategies. Her skills in customer experience, digital transformation, and social media marketing are complemented by her creativity in content creation and community management.
Personal Interests
Outside of her professional life, Manisha is an avid traveler and culinary enthusiast, indulging in her love for trying out new recipes. Her passion for exploring new cultures and flavors enriches her personal life and provides her with a fresh perspective that she often brings into her professional endeavors. Additionally, she serves as the Chapter President for The United Women in Business Foundation, actively working to promote and support women in their professional journeys.
In summary, Manisha Marberry is a multifaceted professional whose dedication to customer success, team development, and community engagement sets her apart in her field. With a robust background in managing high-profile client relationships and a passion for empowering others, she continues to make a significant impact in the industry while serving as a source of inspiration for many. Her comprehensive experience in digital strategy and customer success, combined with her commitment to philanthropic efforts, places her at the forefront of customer engagement and advocacy for women in business.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
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Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.