College of Europe in Natolin

University of Bucharest

Academia de Studii Economice din București

FEP U. Porto – Economics and Management

❋ The PCM Lady ❋ I help leaders reduce stress through communication and applied neuroscience ❋ Certified Trainer, Process Communication Model ❋ Face2Face or Virtual ❋

John Parr (MSc) developed this logical model (The Emotional Assertiveness Model) in the late 1990s from observation of his therapy clients. He researched the functions of emotions and thinking in problem-solving, especially regarding relationships. He saw two consistent psychological defence mechanisms, that most people utilise in daily. life, and that when over-used, lead to relationship difficulties. One being defence by overthinking, the other defence by over-emotionality. He created exercises and interventions to encourage people to simultaneously think about their emotions and feel about their thinking. The model explains the function of emotions and provides tools for application in real life situations.

The goal of Emotional Assertiveness’ is the enhancement of human relationships through Authenticity, Mutual Respect, Empathy, and Compassion and self-regulation.
He has developed seminars and published books for those who desire to live emotionally fulfilled lives, both personally and professionally.

Emotional Assertiveness is the skill of inviting healthy cooperation, seeking win / win outcomes, and building healthy and effective relationships. It is a rejection of destructive aggression, vindictiveness, vengeance, and victim behaviours replacing them with healthy human interactions.

Emotional Assertiveness Is about expressing one’s authentic emotions with the objective to strengthen and deepen friendship and cooperation. As such, it is an essential building block of healthy families, teams, and organisations.

Whether you are a manager, team leader, coach, professional trainer, or seeking to develop interpersonal relationship skills, this model is for you.

Mind Training

Certified Trainer - Emotional Assertiveness

Skills: Stress Management Training · Communication Training · Training · Process Communication Model · Neuroscience

EXEC-EDU

Associate Trainer  - Process Communication Model (PCM)

Skills: Stress Management Training · Training · Neuroscience

Certified Master Practitioner, Applied Neuroscience

What is Process Communication Model® (PCM)?

The Process Communication Model® (PCM) is the non-clinical communication and management methodology derived from Dr. Kahler's research. PCM can be used in every aspect of one's life, in every personal and business interaction.

At the core of PCM training is learning to identify another person's primary, or "Base" personality type, primarily through the language that he or she uses, and the unique communication styles, psychological needs, behaviors and other characteristics of each of the six personality types. With this knowledge, PCM can be used:

- to engender a feeling of connection and rapport in others;
- to identify the most effective style of communicating with someone - the specific words, tones, gestures, postures and facial expressions that are most likely to result in a productive interaction;
- to ascertain a person's primary psychological needs and motivations and to use that knowledge to predict and influence his or her actions and decisions;
- to understand the genesis of distress and how to avoid situations and behaviors that are likely to lead to it;
- to recognize the speech patterns and behaviors that signal impending distress;
- to predict and identify a person's distress behaviors; and
- to implement targeted distress intervention tactics.

PCM training and consulting services are provided exclusively through a network of authorized trainers who have been trained, evaluated and certified by a PCM Master Trainer. Each Master Trainer has studied with Dr. Kahler to ensure that a uniform standard of competence is maintained among all PCM trainers worldwide. Certified PCM trainers are the only non-clinicians with the ability to administer the PERSONALITY PATTERN INVENTORY and to obtain the profiles and seminars based on its output.

Find more about PCM here:

Certified Trainer - Process Communication Model (PCM®)

In today’s world, stress has increasingly become a big part of our daily lives. And while we cannot always avoid it, there is something else we can do. We can start to understand why we react the way we do under stress, what is happening inside our body and our brain when we are stressed and, of course, what we can do about it.
This book will offer you a very simple and yet comprehensive view of these neuroscience elements, and will propose a number of simple practices to help you manage your stress better. And, in the end, to help you not to only bounce back, but to actually bounce forward.

Author - "Simple Neuroscience: The Neuroscience of Stress" Book, published by BookBoon

Skills: Process Communication Model · Neuroscience

Medium

Contributor

Thrive Global

Responsibilities: 
−	Managed three buying administration teams (Contract / Assistance / Export, totalling 20 people)
−	Performed: people development, performance reviews, coaching, career progression, succession planning
−	Led department-wide projects and created and updated regular reporting tools, such as monthly status and efficiency reports with proposals for improvements

Achievements: 
−	Implemented and documented process changes leading to increased efficiency (25% decrease in processing times, 22% decrease in total errors)
−	Developed a department restructuring plan aimed at halving human-errors in internal processes and significantly decreasing critical tasks duration (from 15 to 7 days); plan was implemented in 2018

Lidl UK

Commercial Team Manager

Responsibilities: 
−  Developed and deployed Group Commercial Guidance across Consumer areas for all markets 
−  Commercial planning and performance management across Commercial functions and 21 markets
−  Developed data reports and presentations for Board & Executive Committee

Achievements: 
−  Ensured markets compliance with targets proposed through successful communication and stakeholder management
−  Achieved simplification of Commercial Guidance process (-20% KPIs to track)
−  Delivered monthly review of commercial performance for the Vodafone Group Executive Committee

Vodafone Group Services

Commercial Planning Manager

Responsibilities: 
−  Designed and implemented Internal Engagement and Communication programs for 4000 employees 
−  Successfully led and coached team of 12 Customer Service Team Leaders 
−  Line management, coaching, guidance and evaluation of trainees
−  Redesigned intranet hub and managed end-to-end publication of two company newsletters
−  Designed and delivered customer experience engagement training to over 300 employees
−  Created and carried employee engagement surveys for target departments, analyzing results, gaining insights and identifying focus areas to build engagement
−  Managed the organization of monthly, quarterly and yearly engagement events 
−  Developed and delivered internal culture and customer experience-focused trainings 

Achievements: 
−  Proved program efficiency in inducing behavioural and cultural changes, thus turning stakeholders into supporters, ensuring a triple increase in the yearly engagement budget
−  Introduced several new tools and platforms: engagement survey, gamification application, ideation/co-creation platform, engagement/educational quizzes 
−  Improved main business and operational KPIs (+69%) 
−  Increased internal engagement program satisfaction (+46%) and newsletters readership (+25pp)

Project Manager – Employee Engagement

Responsibilities: 
−  End-to-end project management and team management for two strategic projects across SME and SOHO segments aiming at improving customer experience on network issues
−  Carried out qualitative and quantitative research to assess customer loyalty program and developed new loyalty strategy to answer to issues like low awareness and satisfaction levels among customers

Achievements: 
−  Delivered successfully on both projects and proposed loyalty strategy implementation underway 
−  Managed cross-functional teams with sometimes conflicting agendas toward successful results

Consultant, Planning & Strategy – SME&SOHO (assignment)

Responsibilities: 
−  Delivered on strategic projects for development and implementation of new services and their respective business and execution plans
−  Carried out quantitative and qualitative researches, analysed and interpreted data and, based on consumer and market insights obtained, developed actionable advice for strategic moves, competitive responses, new services introduction, etc.
−  Delivered performance analyses, actionable insights and strategic advice to support strategy reviews

Achievements: 
−  Advised top management on strategic issues, identified and assessed macro-economic trends and competitive environment and leveraged market research, leading to better competitive moves
−  Analyzed customer reality and market insights to build Vodafone’s first Customer Journeys
−  Delivered data-driven and actionable strategies to support introduction of new services on market

Additional projects to develop soft skills:
−  Internal Culture Trainer: organized and facilitated Organizational Culture training modules; coached and supported new facilitators

Senior Analyst, Commercial Strategy/Business Development

Responsibilities: 
−  Led teams for various strategy projects for large Brazilian or international companies across multiple sectors, such as: consumer goods, aviation, petroleum, business ethics and illegality
−  Carried out secondary and primary research (both qualitative and quantitative) and analysed data obtained in order to understand client/industry reality and recommend strategic options
−  Developed recommendations for mid-and-long term strategy 

Achievements:
−  Delivered projects in Portuguese, English, Spanish, French and German 
−  Delivered on highly strategic governmental project (leading to personal promotion)

Kaiser Associates Latin America

Strategy Consultant

DaimlerChrysler

Marketing Trainee

Represented students interests in front of the Academic Service, the Administration, as well as attended the Sub-Academic and Academic Council Meetings in Natolin and Bruges. 

Skills Acquired: co-ordination, negotiation skills, conflict management, communication skills

College of Europe

President of the Student Representation Council

Responsibilities:
-- Coordinate the organization of an educational and strategic planning seminar with more than 70 delegates
-- Obtain financial resources for the event 

Accomplishments: 
-- Project was 100% founded  through a successful bid with the Romanian Foundation for the Development of Civil Society (bid which I wrote together with the Finance manager of the organization)

Skills Acquired: group management, coordinating skills, project management, financial management, team management, team building, stress resistance

AIESEC

Project coordinator Bucharest Planning Meeting 2000 (Volunteering)

Delivered trainings for the AIESEC members, trainees or other NGO's members on: 
-- Team Work, 
-- Creativity, 
-- Recruitment management, 
-- Presentation Skills, 
-- Communication Skills, 
-- Time Management and Personal Planning, 
-- Team Building, etc.

Skills Acquired: training skills, group management, research, public speaking, emphatic attitude, team building, stress resistance, open-minded and proactive attitude, cultural openness

Trainer at local and national level (Volunteer)

Interviewed more than 100 candidates during every years AIESEC recruitment process

Skills Acquired: group management, public speaking, emphatic attitude, interviewing skills, stress resistance, proactive attitude

Magda Tabac ☀ Communication and Stress Management Trainer