University of Toronto

Dún Laoghaire Institute of Art, Design and Technology

Griffith College Dublin

Bain & Company

Office Services Manager

•Managed office $1m+ real estate project by communicating with a number of project shareholders to ensure the work was completed against tight deadlines and within budget.
•Provided comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations including conducting office analysis to set annual budget.
•Coordinated and streamlined administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives.
•Member of both the local and regional Covid-19 office reopening team. Created Implemented a range of measures in an agile manner to ensure a productive and safe return to the office.
•Consulted with Global and local finance teams to carry out functions of processing AP Invoices, Deposits etc
•A three time BOP ( Bain Operating Principles) star award winner and Office Hero of the year, recognized for going above and beyond in Bain.
Supervised other team members development.

Office Services Specialist

Office Services Coordinator

Office Services Associate

Office Services Assistant

•	Maximised customer service
•	Developed and maintained relationships with Broker partners and customers in support of business retention and acquisition
•Supervised other team members’ development.

Zurich Insurance Company Ltd

Personal Lines Insurance Agent

•	Directed operations of two retail units, including sales, procurement and stock management.
•	Grew turnover in my first year. I.
•	Developed and managed a high performing team of 12 staff.
•	Co-ordinated corporate events for up to 150+ guests.
•	Engaged with international clients. 
•	Maximised customer service. Retail Operations won SASTA Award for highest customer satisfaction, 2014.
•	Shaped marketing strategy. Wrote and published content for corporate website and social media platforms.
•	Expanded services and product range.
•	Controlled  annual purchasing budget. Managed and optimised sale of stock.
•	Sourced and managed key suppliers. Negotiated 15% discount with one leading brand.
•	Instrumental in securing agreements with four international tour operators. 
•	Part of the leadership team that negotiated a €15k sponsorship deal with Bridgestone.
•	Instrumental in growing new membership 10-20% YoY over the last two years.
•	Pivotal role in achieving 90% retention rate over the last two years.
•	Part of the team that helped the resort win Best Golfing Resort in Ireland, 2013

Druids Glen Resort

Golf Operations Manager

Golf Shop Sales Assistant

Conor Donnelly