LYNDON DSILVA

LYNDON DSILVA is the Vice President of Catalyst-Middle East at Concentrix, a role he has held since October 2022. Based in Dubai, he is recognized as a C-suite advisor focused on reimagining customer experience (CX) and driving digital transformation. With over 30 years of experience, D'Silva has a robust background in launching and scaling global businesses, having worked with major firms such as Standard Chartered Bank, Morgan Stanley, AIG, IBM, and Xerox.

Professional Background

• Current Role: Vice President, Catalyst-Middle East at Concentrix

  • Responsibilities: Leading the experience design and engineering team, focusing on CX transformation through strategy, talent, and technology.

• Previous Experience:

  • General Manager-Middle East and Africa at Concentrix (February 2014 - October 2022): Managed the business process portfolio, overseeing finance, HR, sales, marketing, and operations for a workforce of over 2,000.

  • General Manager-Middle East and Africa at IBM Global Process Services (April 2013 - February 2014): Held P&L responsibility and collaborated across divisions to drive growth.

  • Vice President and Head of BFSI at IBM Global Process Services (July 2006 - April 2013): Led a global team responsible for financial services, achieving significant revenue growth and operational efficiency.

  • Director of Talent Acquisition at IBM: Built a comprehensive hiring and training engine that remains integral to Concentrix's operations today.

D'Silva's expertise spans financial services, outsourcing, digital innovation, and customer experience, making him a prominent figure in the industry.1