Luke R. Diaz

Luke R. Diaz is a seasoned professional with a strong passion for building and leading high-performance Customer Success organizations. With a focus on customer success management, account management, solution architecture, and support, Luke aims to achieve three key outcomes: accelerating product adoption, driving quantifiable business impact for customers, and achieving best-in-class gross & net retention. In addition to his expertise in the field, Luke also thrives in supporting founders as an angel investor and advisor. He actively shares his research-backed articles and book summaries with a substantial readership.

Luke's educational background includes a Bachelor of Science (B.Sc.) in Business Administration and Management with a focus on Psychology from California Polytechnic State University-San Luis Obispo. His professional journey showcases his diverse experience and leadership roles in various organizations, including being the former Director of Customer Success at AppZen, Advisor at Affinity.co, Founder at DBT Ventures, LLC, Head of Customer Success at Afresh, VP of Customer Success at Clearbit, and holding key positions at reputable companies such as AppsFlyer, Alto Pharmacy, and Optimizely.

Beyond his work engagements, Luke R. Diaz dedicates time to personal pursuits such as delving into books, training for triathlons, piloting planes, and cherishing moments with his family. His multifaceted expertise and experience make him a valuable asset in the realm of Customer Success and angel investing.