Luke F.

Luke F. is an experienced leader with a background in Customer Success, Analytics, and Operations, possessing international experience and fluency in Mandarin. His expertise lies in managing multiple projects under high-pressure situations, focusing on people development and strategic analytics.

Luke F. holds a Master of Business Administration (M.B.A.) in Strategic Management from UNC Kenan-Flagler Business School, a Master of Science (MS) in Statistics with a focus on Applied Measurements/Psychometrics from the University of Illinois Urbana-Champaign, a Master of Science (MS) in Industrial Engineering from New Mexico State University, and a Bachelor of Science (B.S.) in Behavioral Sciences with a Chinese language emphasis from the United States Air Force Academy.

Throughout his career, Luke F. has held various leadership positions in reputable organizations. He was the Global Head of Customer Success at Deel, a Senior Director of Customer Success at Outreach, and a Head of Customer Success at Qualtrics, where he also led operations and analytics teams. Luke F. has also contributed to McMaster-Carr and the United States Air Force in operations, sales, and project management roles.

Luke F.'s professional journey includes roles such as Strategy and Analytics Senior Manager, Global Operations and Process Automation Manager, Sales Operations Supervisor, and a Sr. Project Manager. His experience extends to the fields of analytics, customer success, and operational improvement.

His extensive educational background coupled with his diverse professional experience makes Luke F. a versatile leader with a strong foundation in strategic management, analytics, and operations.