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Luke Kotowski
Solution Architect at Catalyst Consulting Group, Inc. - 8x Salesforce Certified
Luke Kotowski is a Senior Salesforce Solution Architect at Catalyst Consulting Group, Inc., where he specializes in implementing Salesforce solutions to enhance organizational efficiency and customer service. His work focuses on developing robust case categorization models that improve data quality and streamline processes within customer relationship management (CRM) systems. Kotowski emphasizes the importance of user feedback and the integration of artificial intelligence, specifically Salesforce's Einstein Case Classification, to optimize categorization processes and reduce manual labor.12
He has a strong background in Salesforce technologies, holding multiple certifications and previously working at Bluewolf, an IBM company. His educational credentials include a degree from Northwestern University.34 Kotowski is recognized for his contributions to significant projects aimed at modernizing public sector services, such as those for the City of Chicago and the Port of Seattle, which have led to improved constituent experiences through enhanced digital operations.2
