Charles Sturt University

Dorrigo High School

Director, Office Technology Experience - Asia Pacific at McKinsey & Company

Skills: Change Management · Strategic Planning · Leadership Development · Defining Requirements · Presentation Skills · Business Requirements · International Reporting · IT Project Management · Business Relationship Management · Stakeholder Management · Confidentiality · Leadership · Crisis Management · Organizational Dynamics · Strategic Thinking · Global Business · Presentations · Communication · Pressure Situations · Interpersonal Skills · Free Thinking

McKinsey & Company

Director, Global Office Technology

Leading Office Technology Experience teams across Asia-Pacific to deliver outstanding technology advisory, service & support experiences.
Sponsoring Office Technology Operations Excellence team as they establish global best practices for operations, and enabling Office Technology teams to have great experiences.
Sponsoring Office Technology Solutions Implementation teams globally as they implement latest technology solutions across our 130+ locations.

Director, Office Technology Experience - Asia Pacific

Supporting a small team of operations excellence specialists that are focused on building a community within our Office Technology teams to co-create and solve problems associated with operations activities in 130+ locations and for 175 colleagues globally.
The fundamental principle behind this effort is to sustain positive mindset when engaging with colleagues by enabling operations that are smooth, seamless & easy.

Global Sponsor, Office Technology Operations Excellence

Leading teams across Asia Pacific (Australia, New Zealand, South East Asia, Japan, South Korea, India) and the Greater China Region (China , Hong Kong, Taiwan) in the delivery of amazing technology experiences for colleagues throughout our Consulting Offices and Service Centers.

Regional Manager, Office Technology Experience - Asia Pacific

Managing & overseeing the delivery of IT support & services to McKinsey consultants & support colleagues throughout Australia/New Zealand, South East Asia, Greater China region.

AP IT Support & Services Manager

I took the opportunity to gain some regional experience, work on projects in Greater China region and be closer to regional services teams in the Philippines.

Key outcomes:
- develop strategy and implement the restructure of 3 x regional services teams into a single global services team. This resulted in faster service delivery to our consultants through global consistency & availability of services.
- oversee review & enhancement of IT procurement processes within Greater China region.
- manage budget & expenditure for IT services & support in Greater China & AU/NZ region
- member of global team focused on the implementation of Customer Services Management within IT function

AP IT Regional Services Manager

With my teams, I managed the delivery of IT services to consultants within our Offices and travelling throughout Asia-Pacific. This involved receiving service requests, coordination of logistics and delivery and timeliness to high user satisfaction.

Key Outcomes
- support the AP IT Managers through budget & expenditure reporting & controls
- engage with AP IT Regional Services teams, identify enhancements to operations using Lean principles to simplify processes and enhance speed & quality of delivery

AP IT Services & Solutions Manager

A unique and challenging position that blended aspects of Business Relationship Management (BRM), Service Delivery Management (SDM) & Business Development Management (BDM) into a single role.

Review and recommend improvements to technology processes. Develop business proposals to implement new technologies and leverage existing services. Act as escalation point to maintain Technology services. Work collaboratively on the implementation of projects.

Australian Broadcasting Corporation

Technology Business Partner

Developed the business case for implementation of new Network Attached Storage to support ABC Online environments. Planned the project implementation stages.

Coordinated a team of 8 to implement a major change to existing Network Attached Storage.

Technical Project Manager

Implemented Windows Infrastructure and integrated Symantec Management Platform within the Technology Division. I worked with user groups to understand current workflows and develop workflow improvements. 

Redeveloped and designed more efficient processes to use the Symantec Management Platform.

Windows Technical Lead

Implemented technical projects within the ABC. Projects spanned broadcast technology and traditional information technologies. Successfully worked through support issues due to convergence of these technologies.

Developed integration framework, designed technical architecture, coordinated best practice implementation, communicated with various internal and external stakeholders including Project Teams, Support Teams, Architecture, Governance and Technology Management.

Senior Windows Infrastructure Analyst

Promoted to senior role with increased responsibilities for the management and support of DET's Microsoft infrastructure. Trained junior team members in standard support processes and procedures.

NSW Department of Education

Senior Systems Programmer

Maintained one of the largest Microsoft Active Directory environments in Australia. Developed synergies with regional support teams to effectively meet technology goals and objectives. Reviewed and recommended technology systems that would improve support processes.

Systems Programmer

Managed and maintained the Council's corporate systems & network infrastructure. 

Implemented the following projects: Windows 2003 Active Directory Upgrade, Exchange 2003 Messaging Upgrade Disaster Recovery Site

Ku-ring-gai Council

Senior Systems Administrator

Consulted on document and knowledge management systems for clients in the Legal, Energy, Mining, Defence, Consulting and Government sectors.

Key products: Hummingbird DM/KM and Interwoven (iManage) Worksite

Luke Ireland