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Luis Ogando
Senior Incident Manager at Smart DCC
Luis Ogando is a Senior Incident Manager at Smart DCC with a strong background in Incident, Change, and Problem Management following the ITIL Framework and over a decade of experience in the field.
With a foundation in technical client support covering end-user, infrastructure, and internet assistance, Luis adeptly navigates between business and technical needs during crisis situations to ensure effective service restoration.
In his personal time, Luis indulges his passion for music by playing the guitar in multiple bands and engaging in various musical endeavors such as solo performances, orchestral collaborations, and session work.
Alongside his musical interests, Luis stays active by participating in sports like jogging, longboarding, and golf to maintain a healthy lifestyle.
