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Luca Tschabold
Senior Support Account Manager presso ServiceNow
Luca Tschabold is a seasoned Project Manager with a robust background in the ICT industry. With a strong focus on customer satisfaction, he excels in driving results, financial management, fostering teamwork, demonstrating leadership, and offering expert business consulting and negotiation services.
He has an extensive history in service delivery management and service solution sales, involving managed services, customer support services, and spare management services. His responsibilities encompass service contract management, ensuring customer expectations and satisfaction, managing SLAs/KPIs, and report generation.
Luca Tschabold pursued his education in Computer Science at the VIII Istituto Tecnico Statale, Mobile Telecommunication at a Training Center, and various professional training courses covering programming languages such as C/C++, Visual Basic, PHP, Java, and HTML at Università degli Studi di Napoli Federico II.
His professional journey includes positions such as Senior Support Account Manager at ServiceNow, Service Delivery & Project Manager at Huawei Technologies, Technical Director, and Service Delivery Manager at Huawei Technologies, Senior Core Network Engineer at Huawei Nederland, Front Office Shift Leader and Incident Manager at Ericsson, Network Data Configuration Engineer at Ericsson, Back Office Core Network Engineer at H3G IT, Core Network Specialist at BLU Mobile Telecommunications, and O&M OSS Engineer at Vodafone.