Lillian Smith

Lillian Smith is an experienced consumer insights and user research executive currently serving as the Director of User Research at Spotify.13 She has a strong background in both qualitative and quantitative research methods, which she applies to her work in the tech and music streaming industry.1

Career at Spotify

Lillian joined Spotify in 2022, initially leading User Research for the Core Experience team.2 As of 2024, she has progressed to the role of Director of User Research, where she likely oversees a team of researchers and contributes to shaping the user experience of the popular music streaming platform.3

Professional Background

Prior to her current position, Lillian has held various roles in the field of user research and consumer insights. Her LinkedIn profile (username: lillianjamessmith) showcases her expertise and career progression in this domain.1 Her experience spans across different aspects of user research, including:

• Qualitative research methods
• Quantitative research techniques
• Consumer insights
• User experience (UX) research

Education

Lillian holds a Bachelor of Arts degree, although the specific field of study and institution are not mentioned in the provided search results.

Location

Based on the available information, Lillian Smith is located in New York, NY, United States.34 This aligns with Spotify's significant presence in New York City, which is one of their major office locations.

Lillian Smith's role at Spotify likely involves leading research initiatives that help the company understand user behavior, preferences, and needs, ultimately contributing to the improvement and innovation of Spotify's music streaming service and user experience.