Leigh Young

Leigh Young is a visionary and high-energy executive with a focus on transforming customer experiences, driving business growth, and enhancing operations.

With a track record of success, Leigh has played a key role in elevating business growth from $208M to $3.5B and scaling up worldwide employees from 4,500 to 20,000.

Leigh's expertise lies in strategic leadership, customer experience enhancement, business growth and retention strategies, and operations optimization.

Known for performance-based management, B2B/B2C marketing proficiency, Voice of Customer initiatives, and process enhancements, Leigh excels in delivering sustainable business outcomes.

His key competencies include visionary leadership, strategic planning, team development, change management, collaborative problem-solving, financial acumen, and effective communication and consensus-building.

Leigh has a solid educational background with a Master of Business Administration (M.B.A.) from the Keller Graduate School of Management and a Bachelor of Business Administration with a major in Marketing from Iowa State University.

In terms of professional experience, Leigh has served in various high-ranking positions, including Chief Operating Officer at Access Information Management, Senior Vice President of Customer Experience at CSC ServiceWorks, Vice President at ServiceMaster, and other senior executive roles in well-known organizations such as GardaWorld and Iron Mountain.

Throughout his career, Leigh has demonstrated expertise in business transformation, customer service excellence, sales and relationship management, and operational leadership.

His exposure to a diverse range of roles, from customer response management to sales and account services, showcases his versatility and comprehensive skill set in driving organizational success.

Leigh Young is recognized for spearheading innovative solutions, forging strategic partnerships, and fostering internal collaboration to achieve sustained business performance and growth.

With a proven ability to collaborate with cross-functional teams and engage with C-level executives, Leigh's impact on business operations, customer experiences, and overall growth has been substantial.

Overall, Leigh Young is a seasoned executive with a strong background in customer-centric strategies, operational excellence, and business development, making him a valuable asset to any organization seeking transformational leadership.

Keywords: Executive Leadership, Customer Experience, Business Growth, Operations Optimization, Strategic Planning, Change Management, Collaboration, Business Transformation, Customer Service Excellence, Sales Management