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Leanna N.
Director of CX | Former Zendesk Success Manager | Customer-Focused Leader
Leanna Nazzisi is the Director of Customer Experience (CX) at Victoria Beckham Beauty, where she focuses on enhancing customer interactions and brand loyalty. With over ten years of experience in customer experience roles, she has a strong background in the beauty industry, having previously worked at Birchbox and Zendesk.
Professional Background
- Birchbox: Leanna started her career as a part-time associate before moving into full-time roles, eventually leading the customer experience team.
- Zendesk: She served as a Success Manager, where she honed her skills in customer-focused strategies.
Current Role
At Victoria Beckham Beauty, Leanna emphasizes the transformative impact of AI on customer experience, advocating for its role in improving feedback analysis and customer support. She is passionate about brand-building and inclusivity within the beauty sector, aiming to elevate the overall customer journey.
Insights
Leanna has shared her insights on platforms like podcasts, discussing the importance of networking and resource-sharing in the CX industry, particularly during challenging times like the pandemic.12
