Lauren Locke-Paddon

Lauren Locke-Paddon is the Vice President of Customer Success at Vocal Video, a position she has held since January 2020. In this role, she focuses on enhancing customer experiences and ensuring successful outcomes for clients using Vocal Video’s platform, which specializes in collecting and sharing video testimonials. Her leadership in customer success is complemented by a strong background in marketing and product management.

Professional Background

• Current Position: Vice President of Customer Success at Vocal Video (January 2020 - Present)
• Previous Roles:
  • Investor/Advisor at Martha Stoumen Wines (August 2017 - Present)
  • Consulting in Marketing & Customer Success (January 2019 - Present)
  • Director of Customer Success and Product Marketing at SurveyMonkey (2015 - 2018)
  • Various roles at TechValidate Software, including Director of Customer Success and Customer Success Manager (2010 - 2015)

Education

• Bachelor of Arts from the University of California, Berkeley
• Studied at Universidad de Guanajuato

Skills and Languages

Lauren is fluent in Spanish, which enhances her ability to connect with a diverse clientele. Her extensive experience in customer success and marketing has made her a valuable asset in the tech industry, particularly in roles that bridge customer engagement and product development.123