Florida State University - College of Business

Florida State University

Organizational Change Management Consultant

Los Angeles, California, United States

- Work as an advisor and consultant to strengthen The Leeward Team’s change management tools, templates, and approaches. •Lead the development of strategies and tactical execution plans for the following change management deliverables: OCM Project Management Process; Leadership Alignment and Governance; Change Champion Framework; Stakeholder Management; Communications Management; Change Readiness Assessment; Change Impact Analysis; User Adoption Process•Monitor stakeholder engagement and satisfaction by conducting surveys, knowledge checks and hosting town hall meetings.•Develop, test, and implement end-user training and support.

The Leeward Team

- Receive drink orders from customers, fill orders in a timely manner and collect payment all while maintaining a professional appearance and cordial attitude.•Work in an extremely fast paced environment at a world famous nightclub, and popular concert venues and festivals.•Upsell when appropriate; Consistently deliver sales of $7k+ on a daily/nightly basis.•Ability to deal with all kinds of guests and personalities to build a strong client base.•Control costs and maximize profitability by reviewing portion control and quantities of preparation, minimize waste, and ensure high quality of preparation. •Adhere to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to all guests.

The Abbey Food & Bar

Sales/Customer Service/Bartender

- Independently work multiple clients and projects to help with their Organizational Change Management needs. •	Design, develop, deliver and manage communications, publications and collateral to ensure all Divisional information vehicles represent program overviews, important milestones, event dates and accomplishments.•	Facilitate requirements analysis workshops to translate business requirements and to develop future state vision/value definitions.•	Plan and deliver kick off meetings.•	Responsible for customer satisfaction throughout engagement life cycle.•	Assist in the formation and management of Super Users and Team Leads within organization.•	Develop, test, and implement end-user training and support.

NMS Consulting Inc.

- Created Communications and Training strategies, plans, and collateral.•	Conducted Business Impact Assessments and led Business Process Mapping workshops.•	Educated key leaders on changes and impacts to their organization to drive leadership alignment.•	Conducted stakeholder assessments to define and execute stakeholder engagement plans.•	Developed business readiness surveys to identify gaps, evaluate employee understanding, and determine next steps.•	Created Requests for Proposals to gain new clients and increase sales.•	Assisted with College Recruiting by going to Universities and conducting interviews.

Capgemini

- Advised and mentored assigned independent agencies in the development, marketing, and profitable underwriting of all lines of Personal Insurance business.• Successfully developed market strategy and drove new business opportunities.• Created and conducted agency presentations, proposals, and web demonstrations.• Collected and analyzed data to increase sales productivity and evaluate performance against regional goals.• Implemented short- and long-term business strategies to effectively achieve profit, growth, and retention goals.• Performed assessments through loss and gap analysis to identify trends and opportunities.• Created Agency Incentive Program in order to motivate agencies and increase sales of Travelers policies.• Graduated Sales Executive School Fall of 2012.• Customer Service Representative 4-40 Designation.

Lauren Bulger