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Laura Wilkinson
Creative leader | Transformation | Impact
Laura Wilkinson is the Chief Experience Officer at Alfred Health, a role she was appointed to in March 2024.1 As Chief Experience Officer, she is responsible for driving Alfred Health's commitment to both employee and patient experience.13
Professional Background
Laura Wilkinson brings over 15 years of experience in both the public and private sectors to her role at Alfred Health.1 She is known as a creative executive who thrives in complex environments, working across systems and bringing diverse perspectives into service, policy, and system design.1
Responsibilities
In her current position, Laura oversees:
- Patient and employee experience strategy
- Delivery of HR services
- Consumer engagement
- Innovative service delivery and design1
Previous Experience
Prior to joining Alfred Health, Laura held a leadership position at Serco, a provider of essential public services across Asia Pacific. At Serco, she served as the Director of Customer Experience and Transformation, supporting business units in justice, facilities management, citizen services, and health and justice.2
Skills and Expertise
Laura is recognized for her expertise in:
- Strategic outcomes
- Service transformations
- Leadership
- Service design
- Co-design
- Change management2
Laura Wilkinson's LinkedIn username is indeed laura-wilkinson-763a6130, as mentioned in the query.2
