Laura Hannam

Laura Hannam is an accomplished and experienced IT professional with a strong track record in defining, transitioning, delivering, and continuously improving IT services.

She is known for ensuring that services align with business needs and are executed based on agreed-upon business requirements, effectively managing the service lifecycle through maturity and growth.

Specializing in IT Service Management (ITSM) and IT Infrastructure Library (ITIL), Laura holds certifications as an ITIL v2 Practitioner and ITIL v3 Expert.

Laura studied at Florida Metropolitan University and has held significant roles in various organizations, including Principal Content Developer in Education Services at ServiceNow.

Prior to her current position, she served as the ITSM Services Portfolio Manager and Principal Business Process Consultant at ServiceNow, further demonstrating her expertise and leadership in the IT industry.

Her professional journey also includes roles such as Program Management Advisor and Managing Consultant at CompuCom, Manager of Consulting at Cognizant Technology Solutions, and Senior Consultant at Pepperweed Consulting.

Laura has also held senior IT management positions at Echostar, earned high-level roles at Dish Network and Echostar Satellite LLC, and served as Senior Manager at Echostar Communications Corporation.

Before joining Echostar, Laura worked as the Director of Operations at TeleTech, showcasing her diverse experience and expertise across a range of IT and consulting roles.