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Lambert Walsh
Chief Customer Officer
Lambert Walsh is currently the Chief Customer Officer at Freelance, based in the San Francisco Bay Area. He has over 25 years of experience in customer success and leadership roles within the technology sector. Before joining Freelance, Walsh served as the Senior Vice President of Customer Success at DocuSign, where he significantly contributed to the company's growth by enhancing customer engagement and support services.12
His career includes notable positions such as Vice President and General Manager at Adobe Global Services, where he led initiatives that earned Adobe recognition for its customer advocacy strategies. Walsh is recognized for his expertise in developing customer-centric strategies and has been featured in influential publications regarding customer experience and business leadership.14
In addition to his professional achievements, Walsh is also active on LinkedIn, where he shares insights related to customer experience and product development.3
