Kyle Fisher

Kyle Fisher is a Customer Experience Strategist based in San Francisco, California. As a Principal Consultant at Kyle Fisher Consulting since January 2022, he specializes in helping companies deeply understand their customers and create optimal solutions.1

Professional Background:

• He is an internationally accredited customer experience professional focused on ensuring the customer's voice is central to decision-making processes1
• His expertise involves collecting data, outlining narratives to identify unmet customer needs, and creating actionable strategies1
• He designs closed-loop feedback systems, standardizes operational processes, and creates performance metrics1

Previous Experience:

• Customer Experience Manager at Flexport (September 2019 - April 2021)
• Operations Lead at Fin (August 2015 - January 2019)
• Senior Community Manager at NextSpace Coworking + Innovation (October 2012 - August 2015)1

Education and Certifications:

• Bachelor of Arts in Literature from University of California, Santa Cruz
• Certified Customer Experience Professional (CXPA), issued March 2022
• Google Project Management Professional Certificate, issued March 20221

His core mission is to demonstrate how improved customer experience directly correlates to business performance, including increased customer lifetime value and reduced churn.