Krysten Vonk

Krysten Vonk is a seasoned professional with a passion for designing holistic customer experiences across various channels and touchpoints.

Drawing on her educational background in Management Studies, Marketing, and International Business from universities like the University of Waikato and Maastricht University, Krysten is well-equipped with the knowledge and skills to understand and cater to customer needs effectively.

With a rich work history that includes roles such as Senior Product Manager at Vend, Senior Product Manager at McKinsey & Company, Experience and Service Designer at Vodafone, and various other positions at renowned organizations like Barclays, MediaMonks, and Spark Ventures, Krysten brings a wealth of experience in developing customer-centric solutions.

Krysten's approach is rooted in a combination of user empathy, business strategy, and iterative development processes, allowing her to create successful and delightful experiences for both customers and businesses alike.

Her expertise lies in understanding customer behaviors, aligning them with business objectives, and implementing the right tools, processes, and channels to deliver exceptional customer experiences.

Krysten stands out for her analytical mindset, curiosity, and collaborative nature, which have been instrumental in her work with multidisciplinary teams, ranging from user research to product launches.

Overall, Krysten Vonk is a dedicated professional who continues to make significant contributions to the field of customer experience design through her diverse skill set and vast industry experience.