Kristy Muir

Kristy Muir is a seasoned senior executive with a diverse skill set including expertise in Customer Experience, M&A, Expansion & Retention, Strategy, Operations, Turnaround Management, Revenue Management, and Talent Management.

In the past, she successfully managed a significant multi-million dollar business acquisition and merger, leading to substantial net savings and a remarkable 23% reduction in operational costs. She has overseen six additional merger processes.

As the Vice President of Global Customer Experience, Kristy excelled in maintaining a high 95% employee retention rate, while overseeing revenue upwards of $75M. Her strategic acumen led to achieving and sustaining notable growth rates of 10% and 20% in Generate Renewal Rate (GRR) and Net Revenue Retention (NRR).

Having held the position of a Senior Associate at Pelion Venture Partners, a prominent venture capital fund, Kristy gained experience as an operating advisor, board observer, and investor.

She has received recognition through multiple industry awards in operational excellence and has proven to be adept in various leadership styles including remote, hybrid, and on-premise settings.

Leading a team of over 70 professionals, including multiple directors and team leads across five countries, Kristy Muir has demonstrated her exceptional leadership and organizational skills.

Kristy's educational background includes studies in Marriage and Family Therapy/Counseling at Brigham Young University.

Her professional journey spans positions such as Investment Senior Associate at Pelion Venture Partners, Vice President, Head of Global Customer Experience at both Get Bridge and Instructure, Sr. Director, Head of Global Strategy & Operations at Instructure, Snr. Manager, Head of Product Operations & Customer Advisory at Degreed, Acquisition Transition Product Manager at Degreed, Product Operations & Special Projects at Degreed, STEM Leadership Team member at ISTE, Founder and Founder Chapter leader at Silicon Slopes, Board Member at FuzePlay, Co-Founder/CEO at FuzePlay, and Summer Sales Manager at Firstline Security.