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Kristina Holbrook
Customer Success & Experience Operations leader at Amwell
Kristina Holbrook is the Director of Customer Success Operations at Amwell, a healthcare technology company.12 She is based in Boston, Massachusetts and has over 500 connections on LinkedIn.1
Professional Experience
Kristina has a background in customer success and operations. Prior to her current role, she served as a Senior Manager of Customer Success & Experience at Amwell.4 Her promotion to the Director position was announced in May 2022, with her colleague Regina Dolan describing her as "poised and brilliant".3
Education
Kristina holds a degree from the Questrom School of Business at Boston University.1 This educational background has likely contributed to her success in business operations and customer-focused roles.
Role at Amwell
As the Director of Customer Success Operations, Kristina is responsible for overseeing and optimizing the customer success processes at Amwell. Her role likely involves:
- Developing and implementing strategies to enhance customer satisfaction and retention
- Managing customer success teams and initiatives
- Analyzing customer data to drive operational improvements
- Collaborating with other departments to ensure a seamless customer experience
Kristina's position is crucial in maintaining strong relationships with Amwell's clients and ensuring the company's continued growth in the competitive healthcare technology sector.
