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Diana D.
Strategic Customer Success Manager @ Handshake
Diana D., known as Diana De Jesus, is a Strategic Customer Success Manager at Handshake. She has built a significant reputation in the customer success field, recognized for her leadership and contributions to the community. Diana is also the Founder of The Customer Success Project, an initiative aimed at empowering customer success professionals through workshops and personalized coaching. Her experience spans various roles, including Customer Success Manager at Catalyst Software and Hotjar, where she developed strategies to enhance customer engagement and success.
Professional Background
- Current Role: Strategic Customer Success Manager at Handshake.
- Founder: The Customer Success Project (March 2021 - Present), focusing on elevating customer success professionals.
- Previous Experience:
- Customer Marketing Manager at Catalyst Software (December 2021 - April 2023).
- Customer Success Manager at Catalyst Software (November 2020 - December 2021).
- Customer Experience roles at Hotjar (2016 - 2020).
Achievements
- Recognized as one of the Top 100 Customer Success Strategists by SuccessCOACHING in 2020.
- Active contributor to discussions on customer success strategies through platforms like LinkedIn and podcasts.
Diana's approach emphasizes relationship-building, strategic planning, and actionable insights to drive customer success initiatives effectively. She is passionate about helping others grow in their careers within this field.
