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Kiah Perkins, MSW
Senior Director Customer Experience | Leadership | Operations | Business Strategy
Kiah Perkins, MSW, is an accomplished business leader with a strong background in the hospitality industry and a focus on building operations in hyper growth environments.
With a Master of Social Work degree in Community Based Practice from Portland State University, Kiah also holds a Bachelor of Arts in Cultural Anthropology and Studio Art from Skidmore College.
Throughout Kiah's career, they have held various leadership roles such as Senior Area Director, Area Director, and Portfolio Director at WeWork, showcasing expertise in Change Management, Business Acumen, P&L Management, and Sales.
Kiah has a track record of managing large teams of over 120 employees, excelling in customer experience management, handling escalations, and implementing efficient processes to solve business challenges.
Having served 25,000 customers across small businesses to enterprise companies regionally, Kiah heavily emphasizes collaboration with cross-functional teams and stakeholders to achieve overall business goals and objectives.
Kiah's educational background also includes completing a Certificate Program in WeWork Leadership Experience at Cornell University and a Web Design Intensive course at NYU School of Professional Studies.
Prior to WeWork, Kiah worked in roles like Customer Experience Manager at WorldStrides, Senior Sales Agent at Green Mountain Energy Company, and Community Engagement Specialist at Kateri Park Apartment Complex.
Furthermore, Kiah's experience as a Research Assistant at Hobart and William Smith Colleges and Project Coordinator at The Pangaea Project has honed their skills in identifying complex problems and managing intricate projects successfully.