The Tuck School of Business at Dartmouth

Georgetown University

Principal Product Manager - Technical Products at Amazon

•	Manage a PM team building innovative products to simplify cross-border trade for third-party Sellers on Amazon's international marketplaces. My team has launched two major European initiatives:
    •	A product which allows enterprise Business buyers in the EU to receive invoices from a single entity (Amazon), regardless of whether the original Seller was Amazon or a third-party merchant. We own the full EU end-to-end Seller experience and since 2019 have scaled the product from zero to 80K Sellers, increasing gross mean sales by hundreds of millions of dollars annually.
    •	A product which uses Amazon technology to allow third-party Sellers to ship and store inventory in fulfillment centers in countries where they are not VAT-registered, solving one of the most significant pain points facing Sellers in Europe today and representing an opportunity in the multiple billions of dollars. My team owns the full product roadmap and delivery; we launched a pilot in 2021 and are scaling to tens of thousands of Sellers by year-end 2022.

Amazon

Senior Manager, Product Management - Technical Products

Principal Product Manager - Technical Products

Senior Product Manager - Technical Products

•	Redesigned ‘monthly update’ email, reaching ~1M members, to incorporate personalized content based on user data.  A/B testing demonstrated double-digit percentage gains on key metrics, such as click-through rate.

NerdWallet

Business Operations & Strategy Intern

•	Led redesign of customer feedback system, creating online user portal and improving complaint resolution times by 50% for tens of thousands of customers per year.  Project won 2016 “Best Mission Results” award.

•	Represented agency to political officials, schools, contractors, and interest groups; developed formal partnerships with advocacy organizations to improve customer outreach. 

•	Provided subject expertise on initiatives that decreased national loan delinquency rates, improved student aid application rates, and enabled agency to outperform peers on customer satisfaction metrics.

U.S. Department of Education, Federal Student Aid

Senior Advisor to Chief of Staff

•	Led development and implementation of agency’s long-term strategic plan, which resulted in multi-million-dollar investments in programs for data analysis, increased collaboration with nongovernmental partners, and the creation of an enforcement unit to improve school compliance with Federal regulations.

•	Led team of 45 employees to investigate lawbreaking at collection agencies; uncovered violations that resulted in legal action and improved monitoring procedures.  Recognized with performance award for leadership.

•	Oversaw optimization project at underperforming customer support center; reduced average call wait times by 95% (to under one minute) for tens of thousands of callers per day.  

•	One of 20 individuals in 1,200-person organization selected to participate in six-month leadership development program for high-performing employees in 2014.

•	Trained and mentored new staff member in 2014-15.

Analyst, Strategic Planning and Reporting

•	Designed system of student-run financial assistance centers, which expanded to 50 colleges nationwide.

•	Supported implementation for regulations designed to improve accountability at career colleges.

•	Implemented system to centralize project management data analysis and provide assistance to at-risk projects.

Kevin Suyo