Kevin Fernandes

Kevin Fernandes is a seasoned professional with over 20 years of experience in the financial services industry. Having worked with reputed organizations such as Citibank, eBay, and Reliance Mutual Fund, he has a diverse portfolio, commanding expertise in cross-functional bridge seamless interaction, business analysis, online and alternate remote channels, process automation, project management, strategy, customer service, and online banking. Kevin's educational qualifications, including a Bachelor of Commerce (University of Mumbai) and several certificate courses in different technologies, showcase his constant desire to learn and enhance his skills. He has held numerous managerial roles, such as Head of Operations at Eduweb Technologies, Senior Manager of Payments Services Group at BMO Financial Group, Head of Customer Support Group at Reliance Mutual Fund, and various others. His claim to fame comes from his successful project management at eBay that resulted in 30% higher daily productivity and 60% improved customer satisfaction. Kevin's experience and steadfast commitment make him a prominent figure in the financial services industry.