Ken Smith

Ken Smith is a Senior Director of Training & Development and Safety at Canon Business Process Services, based in New York.1 He has been in this role since May 2013, focusing on developing talent and ensuring workplace safety.1

Key aspects of Ken Smith's professional profile:

1. Experience:

   • Implemented CBPS' Learning Academy, increasing online learning from 5% to 77% per year1
   • Led development of Advanced Services Sales Curriculum1
   • Created leadership programs resulting in over 60% of participants being promoted1
   • Implemented online Employee Development University, reducing costs by 20% over 3 years1

2. Achievements:

   • Increased new customer sales by $16,000,000 through the Road to Success Outside Sales Program1
   • Improved overall customer experience by 27% through mystery shopper initiatives1
   • Increased completion rate of annual performance reviews from 66% to 95.8%1

3. Education:

   • BS in Psychology from East Stroudsburg University of Pennsylvania (1988-1990)1
   • MS in Instructional Systems from Penn State University (1990-1992)1

Ken Smith is passionate about developing talent at all levels of an organization and is committed to making Canon Business Process Services an industry leader in Environmental, Health and Safety practices.1