Pepperdine Graziadio Business School

San Francisco State University

Enterprise Retail Sales Manager at Bank of America NMLS 824816

Los Angeles, California, United States

Responsible for leading a team of 20-30 Mortgage Lending Officers and Credit Solutions Advisors with responsibility for 22 financial centers for the Santa Monica Consumer Lending Branch.Pinnacle Club - 2017 & 2019Including:- Recruit, hire, train, and retain Lending Officers- Drive sales team to execute and deliver performance against goals for the sales office.- Serve as a first level of escalation for loan issues with other lines of business including fulfillment, underwriting, compliance, and other processes impacting the end to end loan activities.- Monitor and analyze financial profitability product penetration, opportunity and market share capture. - Manage expense controls, draw management, pricing exceptions, pricing, and bonus reports. - Work with quality control units, and other support units to enhance profitability, production and quality control. - Drive Enterprise initiatives and provide market leadership through relationships with teams and originators aligned to Financial Centers and Merrill Lynch complexes.

Bank of America

Vice President, Enterprise Retail Sales Manager

Responsible for driving sales performance throughout the Greater Los Angeles Division (300+ associates) for Bank Of America Mortgage Consumer Lending.Including:- Improving Lead Volume, Conversion and Quality - Managing/Coaching Home Loans Managers, Sales Managers, & Loan Officers- Assisting Division Sales Executive in execution of planned strategy- Driving Neighborhood Lending initiatives- Driving recruiting execution across the division- Partnering with Consumer Banking Executives and Sales Performance Managers- Supporting Merrill Lynch Market Executives in Driving Home Loans Performance- Drive customer experience and operational execution for nationally defined sales initiatives across the retail sales division. - Coaching, mentoring and developing market leaders and teams to improve sales performance.- Collaborate with Region, Division and Sales Performance leadership to deliver integrated, impactful solutions.- Provide functional and technical subject matter expertise to improve efficiency of delivering for clients with accountability for all division level sales plans. - Ensure sales and marketing policy adherence while focusing on purchase productivity.

Vice President, Division Sales Performance Manager

Responsible for developing new and improved processes on multiple projects and the roll out of new digital banking products .Home Loans National Sales Performance 4/15 - 11/15• Assist Senior Sales Performance Executive• Assigned to the National Home Loans Team Responsible for Execution of StrategyConsumer Banking Sales Performance Manager 1/15 - 4/15• Assist Area Executive & Senior Sales Performance Manager• Assigned to the West Los Angeles Area 130+ Banking Centers 1000+ Full Time EmployeesDigital Banking Product Manager 6/14 - 1/15• Managed accounts overview feedback and analytics by working with analytics team to track/assess data and client patterns from old site to new site• Managed weekly report to senior management and enhanced based on most recent data, determining appropriate items to report up & out on.

Assistant Vice President, Process Design & Product Manager

Responsible for leading the marketing team with a focus on digital marketing strategies and product innovation.•	Developed innovative online training product promoted via multi touch marketing campaign which resulted in over $120,000 in incremental revenues•	Created strategic partnerships with affiliate partners which resulted in generating over $200,000 in additional revenue•	Developed Search Engine Marketing strategies to increase traffic to website after previous strategy was unsuccessful; New strategy led to a 150% increase in traffic

Klemmer & Associates

Marketing Director

Responsible for originating loans from mortgage brokers and growing market share as well as new accounts. •	Top 7% producing rep ranked 15 out of 250 with over 130 million in funded loans in 2007•	Grew regional territory by developing relationships through prospecting and cold calls which resulted in 83 new accounts

Kelly Marsh

Kelly Marsh