Kelli Cross

Kelli Cross is currently the Vice President of Dining Benefits & Restaurant Relations at JPMorgan Chase & Co., a position she has held since 2023. Based in Miami, Florida, she specializes in consumer experience and benefit strategy, particularly within the dining and hospitality sectors. Her work focuses on designing strategic consumer experiences and developing loyalty programs that enhance customer engagement and satisfaction.12

Prior to her role at JPMorgan Chase, Kelli held various significant positions, including Vice President at The Infatuation and Senior Director at Zagat, both of which were acquired by JPMorgan Chase. Her background includes extensive experience in the hospitality and media industries, where she has successfully launched and maintained programs aimed at enhancing customer loyalty and community engagement.12

Kelli holds a Bachelor of Business Administration in Marketing and Art History from Emory University's Goizueta Business School and has been involved in numerous community and cultural initiatives throughout her career.1