Kavin Merchant

Kavin Merchant is an experienced individual specializing in SCCM Administration & Maintenance. With a wealth of knowledge in handling Patch Management & Application Deployment for client devices, Kavin is well-versed in Server patching, Application deployment via SCCM, and creating Customized Reporting using WQL & SQL query. Kavin has extensive experience in publishing updates on SCCM through System Center Update Publisher & Shavlik, along with a strong understanding of Change management and Incident management processes. Proficient in using Ticketing tools like Service Now, Service Center & BMC Remedy, Kavin excels in initiating Kickoff Meetings with stakeholders for Project Planning and Strategy. Kavin also possesses expertise in Active Directory, Root Cause Analysis, and Process Documentation & Training.