Kaushal Parikh

Kaushal Parikh is an experienced professional currently serving as the Customer Experience/Engagement Lead - International at Roche, focusing on Digital Customer Experience.2 With over 20 years of experience in the pharmaceutical industry, Kaushal has developed expertise in various areas including Business Process & Technology, Digital Marketing, and Strategic Alignment.1

Career Highlights

Kaushal's career spans several renowned organizations in the pharmaceutical sector:

• Roche: Currently working as Customer Experience/Engagement Lead - International since June 20181
• Mundipharma: Previously held the position of Head of Information Technology for Latin America, Asia Pacific, Africa & Middle East + Global Consumer from March 2016 to May 20181
• Other notable companies: GlaxoSmithKline and Stiefel

Key Skills and Responsibilities

At Roche, Kaushal plays a crucial role in:

• Shaping the company's global digital customer experience strategy
• Leading a Regional Customer Engagement Program using Agile methodologies
• Fostering collaboration between business and technology teams
• Developing Digital Brand Strategies
• Overseeing End-to-End Solution Design and Delivery1

Education and Expertise

Kaushal's educational background includes:

• An Engineering Degree
• An MBA from a prestigious business school
• A Post Graduate Diploma in Business and Entrepreneurship Development

His areas of expertise encompass:

• Customer Experience
• Information Technology
• Digital Business Partnership
• Web Technologies
• Business Portfolio Management
• Business Intelligence
• CRM1

Kaushal is known for his strategic thinking, innovation, change management skills, and ability to lead teams effectively. His diverse experience across country, regional, and global levels has contributed to his comprehensive understanding of the pharmaceutical industry and digital transformation.1