Katy Austin Smith
Configuration Specialist, Implementation at ChurnZero
Katy Smith is a highly skilled professional with over a decade of experience in providing top-notch customer service.
With a Bachelor of Arts degree in Communication from the University of Tennessee at Chattanooga, Katy's educational background complements her expertise in communication and customer relations.
She has a strong background in working with political and non-profit clients, along with hands-on experience with various NGP VAN and EveryAction products.
Katy excels in project management, software migrations, and has extensive knowledge in healthcare practices, including the Family Medical Leave Act of 1993, State Leave Laws, Short-Term Disability, and Long-Term Disability.
Her career spans across roles such as Senior Migration Specialist and former Senior Client Services Specialist at NGP VAN, Client Service Specialist at Unum, Family Medical Leave Specialist, and Associate Family Medical Leave Specialist at Unum.
In her early career, Katy also gained experience as a Dispatcher at Hamilton County 911 Communications and as a Disc Jockey at ClearChannel Radio Chattanooga.
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