Commercial Payments Expert | Motivational Leader | Sales Effectiveness | Operations l Sales Management | Consulting

I currently manage multiple leaders who lead our Service, Implementation and Support team, our Technical Project Implementation team (IP, EAP, Expense Management), our Sales, Sales Enablement and Reporting team, our Supplier Enablement team as well as our Quality Control and audit team for HTLF's Commercial and Small Business Card Product Lines.

HTLF

Commercial Card Sales Enablement and Operations Director, SVP

Skills: General Management · Client Relations · Market Analysis · Team Motivation · Commercial Cards · Emerging Trends · Leadership · Consulting · Payment Solutions · Strategic Thinking · Sales Processes · Executive Visibility · Sales Management · Subject Matter Experts · Inspiring Leadership · Sales Effectiveness

Manager of Commercial Card Strategic Account Management, SVP

Skills: General Management · Client Relations · Market Analysis · Team Motivation · Emerging Trends · Consulting · Strategic Thinking · Executive Visibility · Subject Matter Experts · Inspiring Leadership · Sales Effectiveness

Capital One

Commercial Card Sales Manager, SVP

Responsible for engaging current end-user practitioners and provider members of the NAPCP. Provides strategic direction for onboarding new members in the commercial card industry. Leads the association as the commercial card industry expert by: 
•	Creating industry best practice content for:
o	Global card implementation and management
o	Corporate cards (Travel and Entertainment)
o	ePayables
o	Implementation processes including policies and procedures, controls, fraud reduction, data integration and reconciliation processes
o	RFP processes
o	Optimization and expansion
•	Provides industry consulting for numerous associations and provider banks including: 
o	AP/P2P (IOFM)
o	AFPA
o	ACTE
o	GBTA
o	Citibank Global
•	Manage the daily and strategic visioning for the Certified Purchasing Card Professional Certification (CPCP). 
•	Lead and influence teams of members and staff to meet community engagement goals. Responsible for driving membership during the NAPCP US Conference, Canadian Conference and the European Conference. 
•	Make day-to-day executive decisions and provide direction and support to the team members.

Institute of Commercial Payments

Director of Commercial Card Engagement & Consulting

Responsible for managing all work of Global Card Services to ensure friendly, accurate and timely service to internal and external customers. Made day-to-day executive decisions and provided direction and support to the team members.  Provided lead support on all implementations of card products and expense reporting software. Provided input on team member performance and goal setting. Demonstrated initiative, analytical ability and problem solving skills. Provided upper management with reporting, metrics and presentations surrounding commercial card rebate programs and process cost analysis. Acted as the subject matter expert, functionally.
●	Implemented a new global purchasing card program for the US including: all project management, policies, procedures, process maps and an extensive training program
●	Liaison with all bank representatives in regards to implementations and policy and procedure planning
●	Heavily influenced bidding and selection of card providers
●	Created and documented all processes within the Global Card Services department including taxable gift policies and procedures, single use account procedures and corporate card liability reconciliations
●	Provided support to team members for high level research and resolutions
●	Expert in all operating systems utilized from a functional perspective
●	Conducted on-site training for all Bechtel purchasing card cardholders

Bechtel Corporation

Global Commercial Card Director

Responsible for managing, directing and growing a team of 10 located in two different states remotely. Ensured the timely and accurate implementation of various card programs to the business. Maintained knowledge of global statutory requirements and laws as it pertains to card products. Provided the purchasing card product lead support when necessary with high level issues. Provided team support in regards to improvement, goal direction, personal empowerment and departmental growth with evolution of change with the input of the team lead. Participated in upward feedback sessions with team and conducted quarterly review sessions. Provided upper management with high level reporting, presentations and worldwide training. 
●	Increased purchasing card spend and usage by 29% in 7 months
●	Main liaison between issuing bank 
●	Implemented training and troubleshooting programs 
●	Introduced liability clearing accounts for account reconciliation
●	Created flow charts, process maps and procedures for all end users

Charles Schwab

Commercial Card Director, SVP

Skills: General Management · Client Relations · Market Analysis · Team Motivation · Emerging Trends · Strategic Thinking · Executive Visibility · Subject Matter Experts · Inspiring Leadership

Katie Beatty