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Kati O'Brien
Premium Experience Manager at Pacers Sports and Entertainment
Professional Background
Kati O'Brien is a skilled and dynamic professional known for her robust experience in event management and customer experience enhancement. With a strong background in the tourism and sports industries, Kati has developed a rich career marked by her commitment to delivering premium experiences for clients and attendees alike.
Currently, Kati serves as the Premium Experience Manager at Pacers Sports & Entertainment, where she is pivotal in creating exceptional fan experiences for sports enthusiasts attending games and events. Her role requires a finely-tuned understanding of customer needs and a passion for continuous improvement, making her a key player in the organization.
Before joining Pacers Sports & Entertainment, Kati excelled as the Director of Events at Cathedral High School, where she was responsible for planning and executing various school events. Her organizational skills and attention to detail ensured that each event not only fostered a sense of community but also created memorable experiences for students, parents, and faculty alike.
Kati’s extensive background in event management is further illustrated through her roles at the 500 Festival. Starting out as a Customer Experience Coordinator, she quickly moved up the ranks to become the Program and Event Manager. There, she successfully orchestrated a range of events, showcasing her exceptional ability to navigate the challenges of large-scale event operations while keeping customer satisfaction at the forefront.
Her earlier experience as an Associate Claims Representative at The Hartford provided her with foundational skills in client relations and claims processing, contributing to her well-rounded expertise. This diverse background not only enables Kati to effectively handle various responsibilities but also enhances her capability to connect with stakeholders across different sectors.
Education and Achievements
Kati O'Brien graduated with a Bachelor of Science in Tourism Management from Indiana University Bloomington. This educational foundation has significantly contributed to her strategic approach in the tourism and event management sectors. The thorough curriculum provided her with insights into the dynamics of the tourism industry, equipping her with the necessary tools to succeed in her career.
In her professional journey, Kati has honed her skills in project management, customer engagement, and event execution. Her strategic foresight and commitment to excellence have enabled her to make significant contributions to every organization she has been a part of. With a passion for service delivery and a keen eye for detail, Kati has become a respected figure in the event management community.
Achievements
Throughout her career, Kati has earned recognition for her outstanding work ethic and dedication to creating remarkable experiences in the field of event management. Her impact has been felt widely, particularly in her current role, where she continuously strives to elevate the fan experience during events hosted by Pacers Sports & Entertainment. Kati’s impressive ability to manage complex logistical challenges while maintaining an unwavering focus on customer satisfaction has set her apart as a leader in her field.
She has successfully launched numerous initiatives to enhance customer engagement and retention, demonstrating her capacity for innovative thinking and problem-solving. Kati remains committed to professional growth and development, actively seeking opportunities to expand her knowledge in customer experience and event strategy, further reinforcing her status as a valuable asset in the tourism and event management field.
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