Kathy Millican

Kathy Millican is a prominent figure in the hospitality industry, currently serving as the Senior Director of New Venture Delivery at Hilton. In this role, she is responsible for overseeing the development and implementation of innovative projects that enhance Hilton's service offerings and operational efficiency. Her expertise lies in digital product management and strategic project delivery, which are critical in a rapidly evolving digital landscape.

Professional Background

• Previous Roles: Before her current position, Millican held various roles at Hilton, including Director of Digital Product Management from 2013 to 2016. She has also worked with Invitation Homes, where she gained valuable experience in property management and strategic planning.24

• Focus on Digital Transformation: Millican has been instrumental in Hilton's efforts to integrate advanced digital solutions that improve guest experiences. Her work emphasizes creating seamless digital services that align with customer expectations, such as enhancing the functionality of the Hilton Honors app and implementing IoT technologies in hotel rooms.1

Contributions to Hilton

Kathy Millican's leadership has contributed to significant advancements in Hilton's digital strategies, enabling the company to respond swiftly to market demands and improve customer engagement. Her initiatives focus on increasing operational agility and revenue generation through innovative digital channels.1

Personal Insights

Millican is known for her commitment to fostering a customer-centric approach within the organization, ensuring that Hilton remains at the forefront of hospitality innovation. Her insights into the intersection of technology and customer service are shaping the future of hotel management.

For more details about her professional journey, you can view her LinkedIn profile here .3