Katharine Nowlan

Katharine Nowlan is an experienced Implementation Manager and Customer Success Manager known for her expertise in guiding clients through software implementations with a focus on ensuring customer satisfaction.

With a background in Psychology from Queen's University and Marketing/Marketing Management from Humber College, Katharine brings a unique blend of skills to her role.

Having held key positions at companies like Ten Thousand Coffees and Maropost, Katharine has honed her abilities in customer onboarding, relationship building, and ensuring successful transitions to new platforms.

Her professional journey includes roles such as Customer Implementation Manager, Manager of Customer Success Onboarding, Senior Customer Success Manager, and Customer Success Manager, showcasing her progression and expertise in the field.

Katharine's diverse experience also spans roles in organizations like Limelight Platform, Earls Kitchen + Bar, Magnet Engagement Group, Kognitive Marketing, and Killbear Marina, highlighting her versatility and adaptability.

Passionate about creating positive client experiences and aligning with mission-driven companies, Katharine is currently contributing her skills at 10KC, where she combines her love for onboarding with a platform that aims to make a meaningful impact.

Her focus on smooth onboarding processes, strong relationships, and customer satisfaction sets her apart in the realm of Implementation and Customer Success Management.